Affordable, Reliable, and Transparent Home Cleaning Service in Singapore

For a standard 4-room HDB flat in Singapore, we generally recommend a booking of 3 to 4 hours. However, if it has been a while since your last professional cleaning, or if you have specific areas like a greasy kitchen or dusty window grilles that need extra attention, 4 hours ensures our cleaners have enough time to be thorough. We focus on quality over speed to make sure every corner of your home feels refreshed.

It depends on the specific service you have booked:

•One-Time & Recurring Services: We ask that you provide the vacuum cleaner, mop, and your preferred detergents. This ensures the scents and chemicals used are exactly what you and your family are comfortable with.

•Move-In or Move-Out Services: Home Cleaning SG provides everything. We take the weight off your shoulders by bringing all the necessary heavy-duty equipment and supplies to get the property into pristine condition.

We treat your home with the utmost care, but we understand that accidents can occasionally happen. Home Cleaning SG is not liable for damages resulting from existing wear and tear or items that were already faulty. In the rare event that damage is clearly caused by our cleaner, we offer a fair compensation process based on the item's market value, which is capped at $200 per session. To protect your interests, we always recommend putting away highly fragile or irreplaceable valuables before the session begins.

Yes, your family’s safety is a priority for us. We use standard, commonly available household cleaning products that are widely recognised as safe for homes with children and pets when used as intended. Because our recurring clients provide their own supplies, you have total control over exactly which brands are used in your home. For our move-out services, we use professional-grade cleaners that are effective yet safe for a residential environment.

Absolutely! We know that building trust and a routine is important for Singaporean households. For our recurring services, we make every effort to assign the same cleaner to your home for every visit. This allows the cleaner to become familiar with your specific preferences and the layout of your home. If your regular cleaner is on leave or unwell, we will proactively arrange a qualified replacement so your cleaning schedule isn't interrupted.

At Home Cleaning SG, we pride ourselves on honesty. You won't find any "surprise" surcharges on your bill. We do not charge hidden administrative fees or registration fees. By being clear about our service boundaries and hourly rates from the start, we ensure there is no confusion when it comes time to pay.

We understand that plans can change. To secure your preferred time slot, we require a deposit: 50% for One-Time Cleanings (OTGC/OTDC) and 20% for Recurring Services. These deposits help us manage our cleaners' schedules fairly. If you need to cancel or reschedule, please contact us as early as possible so we can assist you with the next steps regarding your deposit and booking.

Our team specialises in general domestic cleaning to keep your living spaces tidy and hygienic. However, for health and safety reasons, our cleaners do not handle pet waste, biohazard materials, or active pest infestations. If your home is dealing with these specific issues, we recommend hiring a specialised pest control or biohazard remediation service before booking a general clean with Home Cleaning SG.